Shipping policy
ORDER PROCESSING:
For Pre Order Items, please allow 2 weeks to process your order. Expect an email within these 2 weeks to let you know your order is on the way!
CURBSIDE PICKUP - 150 Glen Road, Glancairn, Simon' Town, 7975
Orders can be picked up daily, from 9am. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button.
When your order is ready for delivery, you will receive an email with real-time tracking information.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Region | Estimated Delivery Time | Price |
| Western Cape, South Africa | The Courier Guy: Same or Next Day Delivery | R90 |
| South Africa | The Courier Guy: 1-3 days | R130 |
INTERNATIONAL SHIPPING:
We DO NOT currently offer international shipping from South Africa.
To request an order be shipped internationally, email 3stitchescrafts@gmail.com, with the Subject "International Shipping Request".
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at 3stitchescrafts@gmail.com.